Botanique Hotel Prague receives British Airways Holidays accolade in recognition of customer excellence

Botanique Hotel Prague receives British Airways Holidays accolade in recognition of customer excellence

Botanique Hotel Prague is delighted to announce that it has received a British Airways Holidays Customer Excellence Award for 2020, despite it being one of the most challenging years in the industry.

Based on unbiased guest reviews, this accolade recognises superior services, facilities and customer experiences offered by hotels around the world. Botanique Hotel Praguereceived an overall score of 9.0/10 from British Airways Holidays is one of the UK’s leading tour operators.

Reviews are collected from genuine customers via Reevoo (www.ba.com/reviews)– an independent and impartial third-party company.  Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten. British Airways Holidays gathered nearly 24,000 independent reviews in 2020 and is awarding 475 Customer Excellence Awards across the globe to recognise their top-rated hotels. 

“We are delighted that at Botanique Hotel Prague we are one of British Airways top-rated hotels for 2020. In a challenging year of uncertainty, this award is testament to our team’s commitment to offering an exceptional customer experience. We look forward to continuing our relationship and together delivering unforgettable holidays for our customers, said Tomas Nesvorny, General manager of Hotel Botanique.”